Do I need to set up an account to place an order?
There is no need to create an account to place an order. You can simply use the guest checkout.
Alternatively, you may find it easier to create an account to save delivery address details for future orders and view past orders. Setting up an account is free of charge.
What happens if I enter an incorrect email?
If you have entered your email address incorrectly when creating an account, you won’t receive a confirmation email and your login details will not be recognized next time you try to sign in. If you think this might be the case, please email us or contact us and we will solve the problem for you.
I forgot my password. What should I do?
If you have forgotten your password, you can reset it. If you prefer, you can email us @ email@example.com, with your name and email and we will reset your password for you.
RETURN ITEMS / DISCLAIMER
How to get a refund?
WE DO NOT ACCEPT RETURNS ON ANY ITEMS, ONLY EXCHANGES
Our policy lasts 14 days. If 14 days has gone by since your purchase, unfortunately we will not be able to issue and exchange.
How can I exchange an item?
To avoid disappointment, we advise that you place a new order for any goods you wish to exchange, before requesting an exchange. It’s important to note the items you wish to purchase may sell out in the time it takes for us to receive your return. We are not able to hold items and cannot guarantee their availability prior to receiving your return.
Conditions for Exchange:
Item must be in brand new condition and show no signs of wear with all original packaging, garment tags and labels still attached. Original shoe boxes and other containers that products are sold in are considered part of the product and must also be returned in undamaged and unused condition. Items returned without their branded packaging will not be accepted.
We do not accept items that have been damaged by wear and tear, altered or washed incorrectly (please check washing instructions on all garments before handling). When trying items on, please be sure they do not come in contact with perfumes, sprays, creams or other chemicals, and be sure to try shoes on a soft, clean surface.
What happens if I receive damaged or faulty goods?
We take every precaution to ensure that all items are ‘quality checked’ before we dispatch them. However, if an item is damaged or faulty, we will ask you to send us a picture of the damage via email at firstname.lastname@example.org. If the damage is clearly visible in the photo, then we will request the item to be sent back to us for a full exchange.
DELIVERY AND TRACKING
All our shipping is done with USPS unless otherwise requested.
We will send you tracking details as soon as your order has been dispatched. If your parcel is delayed, please double check the latest tracking information in case it has been held or already delivered. If you are unable to locate your parcel, please contact us within 10 days from estimated delivery.
How long will it take until my order arrives?
If you place an order we will process the order within 24 hours. Usually, you will receive your order within 2-5 business days.
Once your order leaves our warehouse you will receive an email. This email includes a tracking number, which you can use to track your parcel with our delivery partner at any time.
What payment methods does BLVD Fashions accept?
Credit / Debit Card (Visa, Master Card, American Express, PayPal, )
Is it safe to order online?
Yes, it is. We guarantee that your payment and personal data will always be kept private and secure. All personal data is securely encrypted and protected with SSL. We will never see or store your credit card number on our website. All payment cards are processed by our bank and not by BLVD Fashions.
My card was declined. Why?
If your credit card has been declined, check that you have provided all of the correct information.
If the problem persists, here are the most common reasons why a card might be declined:
- There are not enough funds to cover the transaction
- Your bank is refusing the transaction due to security checks
- The name and address is not matching the information that the bank has
You can contact your bank or credit card provider to see why your card was declined. Once the problem has been resolved, we can help you complete the transaction.
CUSTOMS & TAXES
Do I need to pay Customs or Taxes?
For orders made from the United States, the amount you pay at checkout is the final amount for your order. For all other countries, once your parcel arrives in your country it may be liable to Customs Duty and Tax. If this is the case, your parcel will be held at your local Customs office until this duty or tax has been paid. Please check with your local postal service if you are unsure about customs charges in your country.
How do I know which products are in stock?
All products shown on our online store are in stock unless the sizes are crossed out.
Do you offer gift wrapping services?
Yes, we offer gift wrapping services, which you can select during the check-out process.